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Privacy Policy

  1. Privacy Policy for Hedo Tribes
    Effective Date: 1st June 2025

    1. About Us

    Hedo Tribes is a registered brand owned by Namastee Holidays SLU, with business address: Urbanización Alhambra del Mar, Centro de Negocios Tembo, Bloque A, 29602 Marbella, Málaga, Spain.
    CIF/NIF: B93600740.

    This Privacy Policy describes how Hedo Tribes ("we", "our", "us") collects, uses, stores, processes, and protects your personal data when you use our website, which is hosted on the Wix.com platform.

    We are fully committed to complying with applicable privacy regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), the Spanish Data Protection Law (LOPDGDD), and applicable ePrivacy and consumer protection laws.

    2. Acceptance of This Policy

    By accessing or using our website and services, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree, please do not use our services.

    3. Data We Collect

    We collect and process personal data for the purposes described below:

    a. Information You Provide Voluntarily:

    b. Automatically Collected Information (Log and Usage Data):

    c. Users-of-Users Data:
    In cases where our users collect data through our platform (e.g., for managing team members, bookings, or services), we process such data on their behalf, strictly following their instructions. In these cases, we act as a Data Processor; our users act as the Data Controllers.

    4. Legal Basis for Processing (GDPR Compliance)

    We process your data based on:

    5. Purposes for Processing Your Data

    We collect personal data to:

    6. Data Storage and Security

    Your data is securely stored on the Wix.com platform and may also be processed by authorized third-party providers. These providers are contractually obligated to comply with high standards of data security and protection.

    We implement appropriate technical and organizational measures, including encryption, firewalls, and secure servers to protect your personal data from unauthorized access, loss, misuse, or disclosure.

    7. Use of Third-Party Services

    We work with carefully selected and GDPR-compliant third-party providers to operate and improve our services, including:

    We never sell or trade your personal data to third parties for marketing or unrelated purposes.

    8. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to:

    You can find detailed information on our use of cookies and your choices regarding cookies by visiting:
    https://hedotribes.com/cookie-policy

    Where required by applicable law, we obtain your consent before placing non-essential cookies.

    9. International Data Transfers

    While our primary servers are located within the EU and Wix infrastructure, your data may be transferred to third countries where our authorized providers operate. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place.

    10. Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

    11. Your Rights (Data Subject Rights)

    Under GDPR and applicable laws, you have the following rights:

    To exercise any of your rights, please contact us using the details below.

    12. Children's Privacy

    Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data of minors.

    13. Updates to This Policy

    We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. The latest version will always be available on our website, and where appropriate, significant changes will be communicated to you directly.

    14. Contact Information

    For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:

    Email: info@hedovillas.com
    Physical Address: Urbanización Alhambra del Mar, Centro de Negocios Tembo, Bloque A, 29602 Marbella, Málaga, Spain.

    This policy is effective as of 1st June 2025 and supersedes any prior versions.

      • Name, email address, phone number

      • Booking or reservation details

      • Payment information (processed securely via third-party payment providers)

      • Any information you submit via contact forms, chats, or support requests

      • IP address

      • Browser type, operating system

      • Device identifiers

      • Pages viewed, browsing activity

      • Cookies and tracking technologies (see section 7)

      • Performance of contract (e.g., bookings, service delivery)

      • Legal obligations (e.g., accounting, anti-fraud, regulatory compliance)

      • Legitimate interests (e.g., site security, service improvements, marketing communications)

      • Your consent (where explicitly required for cookies or newsletters)

      • Process bookings and provide requested services

      • Provide customer support and manage communications

      • Comply with legal and regulatory obligations

      • Manage payments securely via authorized payment processors

      • Monitor website performance and security

      • Send operational emails and marketing communications (where applicable and subject to your consent)

      • Personalize your experience on the website

      • Wix.com Ltd. (Hosting and Website Services)

      • Stripe, Inc. or Stripe Payments Europe (Payment Processing)

      • Twilio, Inc. (or approved equivalent) (SMS & Email communications)

      • Meta Platforms, Inc. (WhatsApp messaging where applicable)

      • Other authorized subcontractors strictly limited to the purposes described herein

      • Ensure proper functionality of our website

      • Analyze user behavior and site performance

      • Customize user experience

      • Right to access your data

      • Right to rectify inaccurate or incomplete data

      • Right to erasure ("right to be forgotten")

      • Right to restrict processing

      • Right to data portability

      • Right to object to certain processing (including direct marketing)

      • Right to withdraw consent where applicable

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